FAQ

General FAQ

  1. How can I connect my device to computer
    • We recommend connecting your device with USB cable.  USB cable comes with your phone. If one is not available, you can buy it from any mobile phone shop.  NB! There are plenty of different USB cables on markets. Some of those are not working correctly with all devices. This could cause unexpected connection lost issues with devices during the operation. In these cases you could try with another USB cable if available. You can contact our support team to get more information about recommended USB cables.
  2. What do I need?
    • You will need:
      • a computer (Win 7 or later, or Mac with 10.9 Mavericks or later)
      • a compatible USB cable 
  3. How do you enable USB debugging mode?
    • Android 2.0-2.3.x
      • Settings > Applications > Development > USB Debugging.
    • Android 3.0-4.1.x
      • Settings > Developer Options > USB Debugging.
    • Android 4.2.x and higher.
      • In Android 4.2 and higher versions, the Developer Options menu and USB Debugging option have been hidden. In former 4.X versions of Android, USB Debugging option is under Developer Options menu
        • Enabling Developer Options
          • Go to "Settings".
          • Scroll down to the bottom and tap "About phone" or "About tablet",
          • Scroll down to the bottom of the "About phone" and locate the "Build Number" field.
          • Tap the Build number field seven times to enable Developer Options. Tap a few times and you'll see a countdown that reads "You are now 3 steps away from being a developer."
          • When you are done, you'll see the message "You are now a developer!".
          • Tap the Back button and you'll see the Developer options menu under System on your Settings screen.
          • Now, you can enable USB Debugging mode.
          • Go to Settings>Developer Options>USB Debugging. Tap the USB Debugging checkbox.
  4. What if my device is not visible even if connected it via USB cable to computer?
    • Make sure the USB cable is compatible with the device.
    • Make sure you have selected the correct USB mode from the device UI.
    • Disconnect and reconnect the device.
    • Try connecting the device to other USB ports if available. Some older devices are not working correctly with USB 3.0 ports.
  5. What if my iPhone is not visible?
    • Make sure Apple drivers are installed.
    • If not, connect the device again and accept the Apple driver install when it is requested.
    • If already installed, disconnect the device and uninstall Apple drivers from the Control Panel > Programs and Features. Uninstall Apple Mobile Device Support and reboot the computer. Reconnect device to the computer and accept driver install request when prompted.
  6. What if UI keeps informing me to enable USB debugging, even if I have already enabled it.
    • Make sure drivers are installed.
    • Make sure Connector exe is running. If not, make sure no antivirus software is blocking it.
    • Try disconnecting and connecting device again.
  7. How do I disable Find My iPhone feature?
    • Turn 'Find my iPhone' off in 'Settings > iCloud > Find My iPhone'. You may need to restart/reconnect your device after the feature is turned off.
  8. How do I remove accounts from Android device?
    • Open Settings > Accounts, tap the account, open the Menu and remove it.

MobiSWITCH FAQ

  1. What is MobiSWITCH?
    • With MobiSWITCH, you can transfer phone contents from old to new device quickly and safely.
    • The service doesn’t remove any data from your devices and it also doesn’t store any data on the computer after the transfer is completed.
  2. How can I use the MobiSWITCH?
    • You need a PC with Windows7, Windows8 or Windows10 operating system and compatible USB cables. 
    • Once you have purchased MobiSWITCH, you will be guided to ‘get product’, clicking this link will open the MobiSWITCH transfer page
    • Read and accept the End User License Agreement (EULA). 
    • Download the Connector Application from the link in a pop-up window.
    • Install the Connector Application. After the installation the Connector Application blue-black icon appears in the notification area. 
    • Connect source device with a USB cable to the PC. 
    • Follow the instructions on the PC display and setup the device. 
    • Connect target device with a USB cable to the PC. 
    • Follow the instructions on the PC display and setup the device.
    • Arrange the devices so that the source device will be on the left side and target device on the right side. Click the button ‘Swap devices’ if you would like to rearrange devices.
    • Transfer direction is always from left to right. It’s very important to select the direction correctly before starting transfer.
    • When data is read from both connected devices, you can start the transfer by pressing the button ‘Start transfer.’
  3. What content types can I transfer with MobiSWITCH service?
    • The following content types can be transferred: contacts, calendar entries, messages (text and multimedia messages), music, photos, videos, documents, and Android apps.
    • For Supported content types depend on source and target device manufacturers and models; please check the following this link [add supported table]
  4. How can I change the transfer direction?
    • Click the button Swap devices to rearrange devices. Arrange the devices so that the source device will be on the left side and target device on the right side. Transfer direction is always from left to right. It’s very important to select the direction correctly before payment.
  5. How can I select the data I would like to transfer?
    • When devices are connected all content is selected by default (indicated by blue icons). By clicking blue icons you can deselect the content (indicated by white icons). Content types that cannot be transferred are indicated by grey icons. 
  6. Copying the SIM card content
    • Android devices and Windows Phone.
      • MobiSWITCH copies contacts from SIM card to target phone memory when contacts are selected. 
    • Nokia S40, Symbian and iPhone:
      • SIM card contacts must be first copied/imported from source phone SIM card to source phone memory. This should be done in case when the old SIM card (with contacts) will not be placed into the new phone. 
  7. Which settings do I need to change on my device before transfer?
    • Android-devices: 
      • Developer options and USB-debugging mode need to be turned on. Follow the instructions on the PC display. Instructions are device specific.
      • If Developer options cannot be found in the Settings, move to About device setting and touch Build number up to 10 times until a note You are now a developer is displayed. Go one step back, open Developer options and turn on USB debugging. Accept the queries.
      • Remember also to accept connection to PC on device display. 
    • iPhone and iPad:
      • Turn Passcode off from device menu according to instructions: Settings > Passcode, or Settings > Touch ID > Passcode, or Settings > General > Passcode
      • When iPhone (iPad) is a target device the settings Find my iPhone and iCloud sync need to be turned off. If iCloud sync is turned on it activates Find my iPhone setting. 
      • Remember to accept connection to PC on device display by accepting the query Do you trust this PC?
    • Windows Phone:
      • When transferring data from a Windows device a Bluetooth connection to PC needs to be established. Keep the Bluetooth window open in device.
      • When transferring data to a Windows device you need to be signed-in to a Microsoft account (e.g. Hotmail, Live, or Outlook account). Follow instruction on display.
    • Nokia S40 and Symbian: 
      • In Settings turn on the option PC Suite (or Nokia Suite or Ovi Suite): Settings > Connections > USB > Nokia Suite.
      • In newer devices like Nokia 208, Nokia 301 and Nokia 515 turn on the Modem mode.        
  8. How to transfer data from or to Android device?
    • Turn on Developer options and USB debugging mode. Connect your device to PC with a USB cable and follow instructions on display. Instructions are device specific.
    • If Developer options cannot be found in the Settings, move to About device setting and touch Build number up to 10 times until a note You are now a developer is displayed. Go one step back, open Developer options and turn on USB debugging. Accept the queries.
    • Remember also to accept the queries about connection to PC and USB debugging mode on device display.
    • After these steps are completed device data is read and transfer can be started.
  9. How to transfer data from iPhone/iPad or to iPhone/iPad device?
    • Connect your device to PC with the USB cable and follow instructions on display
    • Turn Passcode off from device menu according to instructions: Settings > Passcode, or Settings > Touch ID > Passcode, or Settings > General > Passcode.
    • When iPhone (iPad) is a target device the settings Find my iPhone and iCloud sync need to be turned off. If iCloud sync is turned on it activates Find my iPhone setting.
    • Remember to accept connection to PC on device display by accepting the query Do you trust this PC?
    • After these steps are completed data is read and transfer can be started.
  10. How to transfer data from Windows phone or to Windows phone?
    • From Windows Phone
      • Connect your device to PC with a USB cable. (Please pay attention that for software versions of Windows Phone 7.5 and 7.8 there is no need to connect the cable, because computer does not recognize the devices. In this case only contacts can be transferred via Bluetooth)
      • Check PC settings: Bluetooth devices need to be allowed to find and connect to PC.
      • Turn on the Bluetooth connection in device: Settings > Bluetooth; leave the window open.
      • To pair your device with the PC click the link Show me how in the MobiSWITCH pop-up note or click the link Add connection under the device icon. 
      • Select your device from the Bluetooth devices pop-up window. 
      • Pair your device to the PC and accept queries on the PC as well as on the Windows Phone.
      • When data is read from the device, you can proceed with the transfer to Windows Phone. Contacts are transferred via Bluetooth connection, and the other contents via the USB cable.
    • Transfer data to the Windows Phone:
      • Connect your device to PC with a USB cable. 
      • When Windows Phone is a target device, sign in using the button Sign in to Microsoft account. If you don’t have an account yet (e.g. Hotmail), you can create one following the link Sign up in the pop-up window.
      • Transfer data to Windows Phone. Contacts and calendar are transferred to the Microsoft account and other data via the USB cable.
      • After the transfer is completed go to Windows Phone Settings and open email + accounts. Add a Microsoft account to the settings and synchronize data with the device. 
  11. The device icon does not appear on the PC display. What can I do?
    • Try if any of the following steps will solve your problem: 
    • Disconnect and reconnect the device to a USB port
    • If possible connect your device to a different USB port
    • Restart the service (press F5)
    • Restart Connector Application on your PC
    • Restart both source and target devices
    • Android devices:
      • Check if correct settings are on:
      • USB-debugging mode
      • Media device (MTP settings)
    • Android 4.x-:
      • Turn on Media device (MTP):Connect a USB cable and open notification bar by swiping down from the top of the device display, select USB connection established and tick a checkbox Media device (MTP)
    • Android 2.x–3.x:
      • Turn on USB Mass Storage mode: Connect your device to PC with a USB cable and open notification bar by swiping down from the top of the device display. Touch USB connected and select Connect USB memory
    • iPhone and iPad devices:
      • Turn off the Passcode from device menu according to instructions: Settings > Passcode, or Settings > Touch ID > Passcode, or Settings > General > Passcode.
      • When iPhone (iPad) is a target device the setting Find my iPhone needs to be turned off. Do not activate iCloud sync when iPhone (iPad) is a target device as it activates Find my iPhone setting.
      • Remember to accept connection to PC on device display by accepting the query Do you trust this PC? 
  12. Why is there a calendar icon missing when an Android is a target device and calendar cannot be transferred?
    • Create a new calendar entry on a target device and refresh the PC display by pressing F5. If this doesn’t solve the problem, create an Android account and re-connect the device. Now the icon will become visible and you will be able to transfer calendar entries to the target device. 
  13. Why is there a lock icon next to Music icon when iPhone is a target device?
    • It is not allowed to transfer Music and Documents to iPhone due to iTunes limitation. 
  14. Can I transfer device contents if I don’t have compatible USB cables
    • You can transfer Contacts by connecting a source device using Bluetooth connection. Start pairing your device by clicking the ‘Add connection’ button and follow instructions on your PC display. A target device must be connected to PC with a USB cable. 
  15. How can I reach Customer Support?
    • Please send all your questions, comments, and remarks to our Customer Support email:  info@mobicode.co.uk.
  16. How can I pay for MobiWIPE service?
    • Service can be paid via PayPal, either using and or account balance, or as a guest using Credit / Debit Card. 

MobiWIPE FAQ

  1. What is MobiWIPE? 
    1. With MobiWIPE, you can erase private data on your device. MobiWIPE completely empties internal and external storage (memory card). Afterwards, the consumer who is either giving their mobile away or selling it for recycling can rest assure that no personal information will end up in anyone else's hands. 
  2. How can I use the MobiWIPE service
    1. You need a computer (Windows 7 or later / Mac OS X 10.9 or later), the device you wish to erase and a compatible USB cable.
    2. Once you have purchased MobiSWITCH, you will be guided to ‘get product’, clicking this link will open the MobiSWITCH transfer page
    3. Read and accept the End User License Agreement (EULA).
    4. Download the Connector Application from the link in a pop-up window.
    5. Install the Connector Application. After the installation the Connector Application blue-black icon appears in the notification area.
    6. Connect your device to the computer with a USB cable.
    7. Follow the instructions on the computer display and setup the device.
  3. Which devices are supported?
    • This service currently supports Android, Apple, Windows Phone and BlackBerry phones and tablets.
  4. How many times can I erase the selected device?
    • Your purchase allows the completion of one successful MobiWIPE
  5. Can I select the storage to be erased
    • Yes. You can erase either internal storage (phone memory), external storage (memory card) or both. If memory card is removed the erasure will be faster. 
  6. Which settings do I need to change on my device before erasure
    • Android:
      • Enable USB debugging on the device. 
      • Unlock the screen.
      • Connect your device to the computer with an USB cable.
    • Apple (iOS):
      • Unlock the screen.
      • Connect your device to the computer with an USB cable. 
  7. How to erase an Android device
    • Enable USB debugging on the device. 
    • Unlock the device screen.
    • Connect your device to the computer with an USB cable.
    • Select Media device (MTP) mode if asked
    • If you have Google account activated you will be asked to remove it before proceeding
  8. How to erase an iPhone/iPad
    • Unlock the device screen.
    • Connect your device to the computer with an USB cable.
    • If ‘Find my iPhone’ feature is enabled you will be asked to disable it before proceeding
  9. How can I pay for MobiWIPE service?
    • Service can be paid via PayPal, either using and or account balance, or as a guest using Credit / Debit Card. 
  10. How can I reach Customer Support?
    • Please send all your questions, comments, and remarks to our Customer Support email:  info@mobicode.co.uk.